How to Contact UKG Pro (UltiPro)
UKG Pro (UltiPro) Contact Information
Listed below are our top recommendations on how to get in contact with UKG Pro (UltiPro). We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact UKG Pro (UltiPro). Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The Ultimate Software Group, Inc.
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Developer: The Ultimate Software Group, Inc.
Website: Visit UKG Pro UltiPro Website
64.52% Contact Match
Developer: The Ultimate Software Group, Inc.
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Common UKG Pro (UltiPro) Issues
Connection / never works
I never write reviews but this app is just horrible I just had to share to hopefully get this issues resolved. And after reading all the reviews it’s still the same issue! The app never connects, consistently can never connect to the server, or save punches! I just started a new company and they require us to use this app to clock in and out for work and lunch. But just like every review here I have to hope the app will connect on time or login correctly or even connect to the server! I have to login before my start time and keep it open in hopes it will be functional for me to clock in on time. And as far as lunch I spend majority of my lunches battling logging in or making sure my lunches save! Every week I have to email my manager to correct some punch whether something didn’t save or I couldn’t login to punch in on time! As a new hire that makes me look incompetent! Come on developers I know I’m not the only person experiencing this issue as it’s been addressed here in the reviews for over a year now! I write this because I’m forced to use this horrible app otherwise I would not be here! Please fix your app!
App Rarely opens out works
I’ve been using this app just about everyday for work since May and it will allow me to sign in maybe half the time. I’m constantly having to ask my superior fix my time sheets because the app doesn’t want to work correctly. He’s annoyed and tired of changing it all the time, and I don’t blame him.I’m TIRED of seeing the same two messages when I try to log into the app - “No company servers available” and “we’re having trouble connecting to the sign in server”. This happens literally at least half the time I try to sign into the app in order for me to “Clock in” or “Clock Out” of work. It’s come to a point that I have to pray that my app will work properly. This shouldn’t be the case, especially if y’all had any competent coders and programmers.However, WHEN IT DOES WORK, I do like the UI of the app and how it’s organized. But again, the app rarely even works in the first place. It’s literally become a joke within our company because it’s known to be UNRELIABLE.
By Del Cambo
Always has an issue
The UI is clunky and slow. It always asks for a password, and never has anything faster like a PIN for logging back in. It always takes at least 2 minutes just to clock in, even longer if the app is running in the background and gives the logged out message. Logging in from that screen only gives an endless loading screen, so I have to force-close and log in again. I get a lot of issues logging in, and everything acts as a setback to logging my hours. Passwords expire with no warning, so instead of letting me log in to clock in to work, then updating my password if it would expire in the next [unit of time], the app would rather me sit around and fiddle with making a new password for ten minutes and waste time that I don’t get paid for and makes me late for work. I most often use this app to punch in and out of work, and that’s all I need it to do. I shouldn’t have to log in multiple times to make one punch.
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Reported Issues: 23 Comments
By Davon Curry
Sep 01 2022
I am trying to gain access to my pay stubs but am locked out
By Mary Goodman
Aug 16 2022
Hello I had to reset my phone .now I can’t get log in .into my UKG pro app
By Shanna Flath
Jul 15 2022
Won’t let me login and I know my credentials are correct, now I am locked out for to many failed attempts. Ridiculous
Jun 16 2022
Please. my. UKG. IS. LOOKED
By Sterling R Forgey
Jun 10 2022
I need help signing up. I know the company access code. It is asking for my username and password. But I am not signed up yet
By Jason Gregory
May 16 2022
I can't log into my account again. It keeps saying my security questions are wrong also. I just changed the questions a few days ago and know the answers are right.
By andrew canales
Apr 26 2022
i am having trouble logging in it says my account is locked due to using to many attempts i need for somone to unlock my account
By Joe Harris
Apr 12 2022
Tami Paysinger can't access Business Intelligence
By Jill Pidgeon
Mar 18 2022
HI I AM TRYING TO LOG INTO MY ULTIPRO TO PRINT OUT MY PAYSTUBS AND I CAN'T SEEM TO GET IN. I ALSO DON'T REMEMBER MY PASSCODE I MAY HAVE TO CHANGE IT AND THEY WON'T LET ME DO IT ON MY OWN FOR SOME REASON. CAN YOU PLEASE GET BACK TO ME AS SOON AS POSSIBLE.
By Michael Rodriguez
Dec 16 2021
I assume that nobody ever thought that a person would work multiple jobs that use UKG pro app. I have 2 companies that use UKG. Forced to remove the code for one to log into the other via app. Now I can't log in to my other job info to view anything, I tried online via website and it doesn't work either. I was able to log in via the website on both now I can only log in to the last one I set up.
By kendra nixon
Dec 05 2021
TRYING TO LOG IN TO MY ACCOUNT, IM TRYING TO RESET MY PASSWORD, BUT I CANT LOGIN?
By Paul Ferrell
Dec 03 2021
Forgot my password and im answering the test questions right but its telling me im not and locking me out so i need a reset on my password
Dec 01 2021
Having trouble resetting my password
By kevin silmon
Oct 13 2021
would like to know how to sign up for benefits.
Oct 11 2021
i try and reset my password , it says that im not answering the security question right . but iam
can i get a reset
By Robert Thompson
Oct 05 2021
I got the ultipro app and to use it I put in the code and it says network issues and will not let me in. Could someone please help me out? Thank you for your time.
By Yanixia Ochoa Gutierrez
Sep 29 2021
I am having trouble logging into my account and need assistance.
Aug 24 2021
my ukg pro account is lock and i forget my password i need to reset it
By Roger Curtis
Jul 01 2021
My pto is missing for the whole month of June been e-mailing hire ups they keep saying it's ukg' s fault and they'll keep me updated when they get it figured out that's been going on for some time now can you help feel like I'm being cheated out of my earned pto time help?
By Fernando Rojas
Jun 28 2021
Necesito un código de acceso para entrar en la aplicación
By Charles Ricks
May 16 2021
I am unable to sign into app now did fine for about 2 weeks
By Monica young
May 13 2021
I am employed by athomehealthcare we changed from bamboo to ukg pro I put my username in and default password I couldn't log in I managed to change password and its still not working I need to see my checkstubs what am I doing wrong
By Jeremy webb
Apr 22 2021
Trying to log into my account set up through my work . Trying to use password it will not let me log in . was wandering if I could get password reset
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How do I contact my UKG Pro administrator? ›
If you need immediate assistance, please call our toll-free number +1 800 225 1561 with any questions.Is UltiPro the same as UKG? ›
UltiPro (now known as UKG Pro), cloud-based HRIS software from Ultimate Software, brings together core HR, talent management and payroll into a unified HCM suite. Allows users different levels of access that can be customized based on business needs.How do I log into my UKG Pro account? ›
Job Aid for Mobile: UKG Dimensions Employee Mobile Overview-Job Aid
- Launch the UKG Dimensions Mobile application from your mobile device.
- Enter your company-specific URL in the Tenant URL field. When finished, tap OK.
- Enter your username and password in the indicated fields.
- Tap Log in.
Question: How do I find my company Access code? Answer: If your HR administrator has has turned on the advertising widget for UKG Pro mobile, you should see what's shown on the left side of the image below for Company Access Code when you login to the desktop version of UKG Pro.How do I contact a work administrator? ›
- Click. Admin Panel in the left menu on Workplace.
- Scroll to the bottom of the Admin Panel menu and click Contact Support. You can also access the Contact Support section here or by clicking. ...
- Then, you have two options: Click Ask a question to send Workplace Support a message.
There are times when your login gets locked due to unsuccessful logins. If this happens, you must contact email@example.com to unlock your account.What is UKG Pro access code? ›
UKG Pro Company Access Code
Answer: The company access code is the code an HR/System Admin creates when they are setting up the UKG Pro mobile app. The code is unique to the company and once set it cannot be changed. This code is used on the first screen of the app to tide together the tenant and the app.
Locate the employee record and navigate to the Information section of the record. Update the Password / Confirm Password fields with a value that will be provided to the employee.Did UltiPro change to UKG? ›
Now that Kronos and Ultimate Software have officially rebranded as Ultimate Kronos Group (UKG), customers of their separate solutions want to know what this merger means. If you are a Kronos Workforce Dimensions, Workforce Central, or Ultimate Software UltiPro user, fret not.How do I reset my UltiPro login? ›
You may reset your own password if you forgot it after your original set up ” and then enter your user name which will the email provided there will be a link to UltiPro prompting you to answer eate a new password (NOTE: security question answers are case sensitive . Drive not Dr). l prompt you for a new password.
How do I reset my Ukg Pro account? ›
Having trouble logging in? Enter the email address associated with your account, then click "Continue". We will email you a link to reset your password.How do I find my UltiPro username? ›
Username: Your username is your last name, first initial, and your employee ID number. Default password: your date of birth. Click the Log In button. You will immediately be taken to the Change Password screen and asked to change your password from the default.How do I log into UKG UltiPro? ›
Go to E44.ultipro.com – type only those letters into the address bar of your browser. 2. On the Sign In page, enter your User name (Personal Email Address) and your Password (Birthdate in MMDDYYYY format), and then Sign In.How do you activate UltiPro? ›
➢ Click on the UltiPro icon. The New User Activation screen appears. ➢ Enter your Employee Number using 6 digits. If your employee number is less than 6 digits, enter leading zeros.What is my username for Ukg pro? ›
Your username will be your email address and your password will be your date of birth without the dashes. If you have any questions, please reach out to firstname.lastname@example.org.What is administrator support? ›
The Administrative Support Assistant supports the general administrative functions of a wide variety of academic or administrative units including answering phones, greeting/referring/assisting visitors, customers, staff, or others, preparing documents and reports, compiling records, scheduling meetings, organizing and ...What is general admin support? ›
Perform basic office support functions such as typing, filing, answering phones, greeting visitors, operating general office equipment, timekeeping, records management, and providing basic administrative services for the immediate organization.What does IT mean to contact your administrator? ›
Someone in your company, school, or group
But here are ideas of who to ask. Your administrator might be: The person who gave you your username, as in email@example.com. Someone in your IT department or Help desk (at a company or school) The person who manages your email service or web site (in a small business or club)
❖ Your UltiPro account will automatically lock if you do not log in at least once Every 120 days and you will need to contact your HR office to reset your password.How long does HR Block lock your account? ›
For the security of your personal information, your account will lock after three failed attempts to log in. If this occurs, you should wait 20 minutes for your H&R Block account to unlock, then try to log in again.
How do I log into UltiPro from my phone? ›
- Download Ultipro on your phone or tablet.
- Launch Ultipro.
- Enter your company's access code.
- Follow the instructions to log in.
Your 4-digit unique access code can be found printed on your card carrier. This is the paper that your card was attached to.Can I access UKG from home? ›
It's possible to access UKG Ready through a web browser or a mobile app while at the office, at home, or on the go.How do I get my pay stub from UltiPro? ›
To find your current pay statement follow these steps in your UltiPro Dashboard: Myself > Pay > Current Pay Statement. You are also able to see your Pay History in the UltiPro Dashboard to be able to see any other pay statements. To download or print click on the icons on the top right of the screen.How do I change my employee ID password? ›
Change a Username and Password (Admin)
Navigate to Employee Profile>Overview and click Change Password. In the resulting dialogue, enter and confirm the new Password. Click Save. The Password minimum is six characters.
- From the main screen click on the Application Tab.
- Click on Change Password.
- Enter values in the Old Password, New Password and then Confirm Password fields.
- Select Save.
- Advise the employee of their new password.
Sign in to the My Account portal with your work or school account, using your existing password. Select Password from the left navigation pane or select Change password from the Password block. Type your old password, and then create and confirm your new password. Select Submit.How do I view my paystub on UKG? ›
You can view your pay statements directly from your UKG Pro solution or from the UKG Pro Mobile App. Should you have questions about your paycheck or concerns about the accuracy of your earnings, please contact your employer's HR/payroll department.Is UltiPro owned by Kronos? ›
Ultipro was created by Ultimate Software and was introduced to the market in 1993. In 2019, Hellman & Friedman Capital Partners purchased Ultimate Software. Kronos Incorporated and Ultimate Software offer a line of various software products for human resource management and more.Did Kronos buy UltiPro? ›
The new company will bring together the best of each company's award-winning solutions – Ultimate's UltiPro HCM and Employee Experience products with Workforce Dimensions from Kronos, Kronos Workforce Ready, and other solutions from Kronos – with an unwavering commitment to delighting customers and exceeding their ...
How do I change my info on UltiPro? ›
How to Change Your Ultipro Deposit Information - YouTubeCan I login to UltiPro from home? ›
How to Login Ultipro Account? Login Ultipro from Home Desktop - YouTubeHow do I reset Myhr password? ›
Click on the "I've forgotten my password" link. Enter your username and email address, then click the Submit button. If either the username or email address is incorrect, you will see an error message. Click on the Back button to try again.Does UKG track location? ›
Does the mobile device track my movements ? No. During installation, the UKG Ready mobile application prompts for access to user location. If the user allows access to their location during install, then the application will record user location (pin on map) at the precise moment the employee clocks in or out.How do I set up a UKG account? ›
How to set up your UKG app - YouTubeHow do I reset my playpark password? ›
- Visit https://www.playpark.com/en-sg/ and click on the “Login” button.
- On the PlayID login page, click on the “I forgot my password” link.
- The reset password page will show up. ...
- Please check your PlayID email for the change password request mail.
|Aar Corporation||www.aarcorp.com||United States|
|Abell's Nursery INC.||www.abellsnurseryinc.com||United States|
|Access Insurance Holdings Inc.||www.access.com||United States|
If a user has been reported manually, you can easily update the user's First Name, Last Name, Username, Email, and Password from the Edit User page. Just edit the fields and click Save when finished. If the user is a member of multiple academies, you will not be able to update their password, for security reasons.What is UltiPro website? ›
UltiPro.com is a one-stop Web portal where companies of all sizes can acess a variety of work-related products and services that enhance the total business value of our HRMS/payroll solutions.Is there an app for UltiPro? ›
The new UltiPro®1 mobile app, available in the Apple and Android app stores, delivers instant access to your own personal data and relevant HR, payroll, and benefits information. UltiPro mobile app access is now available to All Employees!
What is your username ID? ›
Alternatively referred to as an account name, login ID, nickname, and user ID, username or user name is the name given to a user on a computer or computer network. This name is commonly an abbreviation of the user's full name or their alias.How do I know my username? ›
- Press Control + Alt + Delete.
- Click Task Manager.
- Click Users. Your username will be listed under 'User'.
Generally, it means a username is a short form of a user's full name and surname. For example, the name of a user name is John Smith; he may have the username site, which may be created with the combination of the first four letters of the alias or last name followed by the first letter of the first name.› ultipro ›
UKG Pro (Ultipro) Login: Everything You Need to Know – Login.Guide
UKG Pro Connector Hub Help
How to login into UKG Pro -Ultipro forgot username
Having trouble logging in? Enter the email address associated with your account, then click "Continue". We will email you a link to reset your password.How do I log into Ultipro after termination? ›
User Name = 999999999 – employee number including leading zeros Password = 9999YYYY (Last 4 SSN and Year of Birth) Your first time logging into the system you will be asked: What Password Reset Delivery Method do you want; choose your personal e-mail address: Click Continue.What is the user name for Ukg pro? ›
Your Workday Employee ID number is what you'll use as your username to access the UKG Pro portal.How do I find my Ultipro username? ›
Username: Your username is your last name, first initial, and your employee ID number. Default password: your date of birth. Click the Log In button. You will immediately be taken to the Change Password screen and asked to change your password from the default.How do you activate UltiPro? ›
➢ Click on the UltiPro icon. The New User Activation screen appears. ➢ Enter your Employee Number using 6 digits. If your employee number is less than 6 digits, enter leading zeros.How do I log into UKG UltiPro? ›
Go to E44.ultipro.com – type only those letters into the address bar of your browser. 2. On the Sign In page, enter your User name (Personal Email Address) and your Password (Birthdate in MMDDYYYY format), and then Sign In.
What is the access code for Ukg pro? ›
Open the UKG Pro app. 3. When prompted, enter “edsiapp” as the company access code. 4.Why is my UltiPro account locked? ›
❖ Your UltiPro account will automatically lock if you do not log in at least once Every 120 days and you will need to contact your HR office to reset your password.How do I log into UltiPro from my phone? ›
- Download Ultipro on your phone or tablet.
- Launch Ultipro.
- Enter your company's access code.
- Follow the instructions to log in.
To find your current pay statement follow these steps in your UltiPro Dashboard: Myself > Pay > Current Pay Statement. You are also able to see your Pay History in the UltiPro Dashboard to be able to see any other pay statements. To download or print click on the icons on the top right of the screen.How do I reset my UKG employee password? ›
Locate the employee record and navigate to the Information section of the record. Update the Password / Confirm Password fields with a value that will be provided to the employee.Can I access UKG Pro from home? ›
It's possible to access UKG Ready through a web browser or a mobile app while at the office, at home, or on the go.What is display name and username? ›
The Display Name is what shows up next to a user's comments, as well as on their Profile page. The Username is a separate account identifier, and indicates the direct URL which can be used to visit a user's profile.How do I reset my UltiPro username and password? ›
You may reset your own password if you forgot it after your original set up ” and then enter your user name which will the email provided there will be a link to UltiPro prompting you to answer eate a new password (NOTE: security question answers are case sensitive . Drive not Dr). l prompt you for a new password.Can I access UltiPro from home? ›
How to Login Ultipro Account? Login Ultipro from Home Desktop - YouTubeHow do I change my info on UltiPro? ›
How to Change Your Ultipro Deposit Information - YouTube